Poor Poor Communication, Service!!!!!

I can't believe the level of client based assistance I'm receiving from ABSA, I requested a subsidy letter to provide to my employer to request home subsidy grant on the 22nd November 2019, ever since then I'm still waiting for this simple letter, I've been to my nearest branch, So i think this is my last option otherwise I think I'm going to apply to get my bond transferred to another bank. It's 2020 and I'm still waiting for a simple Subsidy letter. I don't even know the level of incompetence and miss communication this is on, but it's sad to see such a big company treating it's clients this way. I'm looking forward to a senior staff of ABSA contacting me