AF
Arno F

1 reviews | Active since Sept 2013

30 Jun 2016, 10:41

Poor platinum banking products

<p>I wish to state my disgust as a Platinum account holder. Centurion branch advised me that the cheque cards have been dicsontinued. I cannot make online purchases such as DSTV payments , flight ticket bookings , movie bookings and others. I went to the branch to discuss and they advised me that the only way to do this is via credit card. Due to a paid-up judgement on my name from 2012 (which I struggle to clear) I cannot obtain a credit card from the bank (not even a R2000 limit as a Platinum holder). I asked the consultant if I should close my accounts and move to a bank the still offers an embossed card and she advised me that I should do what I must. </p> <p>PLEASE ADVISE HOW THIS IS POSSIBLE AND WHY YOU DONT OFFER PRODUCTS FOR AN ERA WHERE A LOT OF ONLINE PURCHASES ARE MADE ....</p> <p>POOR POOR SERVICE AND PRODUCTS</p>

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Replies (1)
Absa
Absa's reply01 Jul 2016, 12:41
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd