Poor Planning and Management

This is 1of the 4 largest bank in SA. On Saturday in a very busy shopping centre only 2 tellers were available to serve a queue of about 40 to 50 people. Waiting time for service was more than an hour. This cannot be acceptable in a bank that will still charge you for that delayed service. Worse of all is that when you demand answers from the Manager, he does not even have a decency to present hi, self for the complaint. This is poor service at it best that will make me think again about utilising it's services