POOR PATHETIC SERVICE AT ABSA SILVERTON BRANCH

I have been an ABSA client for the past 20years if not more. Late last month in November i received an sms informing me that my debit card will be expiring and i must consult absa branch to get a new card. indeed i went to the bank on the 28th November and i was issued with a new card. Ever since then i struggled to withdraw cash nor paying with the card in any suprpermarkerts. on saturday i had to physically go inside the branch after my card receipty said insufficient funds. i tried even withdrawing cash today (04th Dec) and i couldnt it said THERE IS A PROBLEM WITH MY CARD. i'M VERY DISAPOINTED ABOUT THE SERVICE I HAVE RECEIVED AT ABSA AFTER I HAVE BEEN THEIR LOYAL CUSTOMER FOR MORE THAN 20 YEARS. POOR PATHETIC SERVICE