POOR PATHETIC SERVICE

I sent my account nr to YOU on Monday 15 May 2017 when you asked for it. Why do I have to repeat everything AGAIN?.

Please give me your email address. I am tired of logging into hello peter

PATHETIC COMPLAINT CENTRE

I write this complaint in English for a reason. Apparently Afrikaans speaking ABSA employees are reluctant to reply on complaints. I sent a complaint to ABSA on 28 April 2017, I received an email on 1 May 2017 asking for my account nr in order for ABSA to sent my complaint to the appropriate department. On 2 May 2017 I received another email with a reference nr for my complaint stating that it was sent to the Client Customer department. A consultant will investigate my complaint and reply as soon as possible. On 9 May 2017 I received another email stating that my complaint was under investigation and they will get back to me regarding this. On 11 May 2017 I phoned the complaint department and somebody informed me that my complaint was not investigated because it was written in Afrikaans. The area manager phoned me later that afternoon but he had no clue what my complaint was about because nobody read my email properly. Now I'm going to explain in English what my complaint was. I app**** for a loan at ABSA in May 2015. The lady at ABSA Zeerust branch started with my application but then she went on sick leave. Another guy from Lichtenburg took over my application and he was clueless on what he was supposed to do. Two other ladies working at ABSA Zeerust (who weren't working with loans) had to help this guy with my loan application. Originally ABSA stated that I qualify for a loan of R700 000 because my farm is valuated at R1,4 million. I got the loan after a month of driving 60 km back and forth to get the documentation done. But I only got an amount of R450 000. When I complaint about the lessen amount the guy informed me take it or leave it. Moral of the story I am complaining about the ORIGINAL LOAN AMOUNT. Maybe ABSA Afrikaans speaking employees need training in reading email, interpreting emails and dealing in the correct matter with clients. The area mananger informed me that they need audited bank statement from me. If I had the money to appoint an auditor I would really not complaining about my loan. A guy from the customer services department phoned me on Friday 12 May 2017 and I tried AGAIN to explain to him my complaint. He informed me to the Ombudsman. This is way service is South Africa is non existend people get their fat paycheques at the end of the month and are not concerned about service. I WANT HEAD OFFICE TO LOOK INTO MY LOAN NEITHER THE AREA MANAGER NOR SOME OR OTHER *********** PERSON

May 15, 2017
4 days ago
Official business reply:
Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

May 15, 2017
4 days ago
kittie:
Account nr is ********** 620. The previous complaint reference nr is ********** but the response was useless as you read in my other complaint. Absa head office has to investigate whether my original loan amount in May 2015 was correct

May 17, 2017
2 days ago
kittie:
Typical ABSA.....2 days later still no response after they asked for my acoount number on 15 May 2017

HOPEFULLY I WILL GET THIS RESOLVED TODAY WITHOUT REPEATING MYSELF AGAIN AND AGAIN

Why didn't you inform me on Monday 15 May 2017 you cannot see my account nr? Nearly another week has gone by and now al of a sudden you realise you cannot see my account number......excellent

I am still not satisfied with replies to my complaint. Still the whole complaint is misunderstood