POOR & PATHETIC CUSTOMER SERVICE

I have a mechanical policy with Innovation Group which is under written by Absa Insurance and had a engine engine breakdown in Caledon on the way back from Cape Town from PE over December 2022. Registered a claim and engine was repaired after the holidays and vehicle was received back on 15 February 2023. Did a Service in April as instructed. Used vehicle for 2 months in PE with no issues. went to Cape Town on 05-05-2023 and 20 Km before Cape Town the Camshaft bolt Came out gain causing internal damages. Vehicle had to be towed back to Caledon as it was thought to be a Warranty due to the repairs done earlier. According to the repairer it was found that the Vacuum pump seized which caused these damages and not something that was touched on the initial repair. It is now 5 Weeks and Innovation Group do not want to Authorize this repair and i am the poor idiot suffering without a vehicle. I logged complaints with Innovation Group and Absa Insurance as well and to date I have had absolutely no feedback from either of these 2 companies