Poor or rather no response from ABSA

I posted a complaint on 18 October 2017 re ABSA’s app. I promptly received a response from a Ms Daphne le Grange ********** at ABSA on 19 October 2017 thanking me for bring the matter to their attention and apologising for the inconvenience. She further requested my ID no and bank account no to investigate the matter. I wrote back saying that ABSA clearly says it will never request such personal information by e-mail and requested that she calls me. I have sent a reminder on 20 & 23 October with no feedback from Ms Daphne le Grange. So Ms le Grange it seems you only communicate via HelloPeter. You do not have to bother anymore as it seems to be an inconvenience for you to resolve the issue raised on HelloPeter. Please be advised that a response via HelloPeter does not mean the matter is resolved. Please also do not waste your time to respond to this message, rather assist other ABSA clients who need assistance!!!!!! Hope you have a pleasant day and I also would like to use this opportunity to wish you all the best for 2018. May you render a better service to ABSA clients in 2018 and thereafter!!!!