POOR (OR NO SERVICE AT ALL) FROM ABSA BANK

MY SON, BYRON SMITH, IS IN THE PROCESS OF PURCHASING A BUSINESS PROPERTY. THE ATTORNEYS ATTENDING TO THE TRANSFER OF THE PROPERTY INTO BYRON'S NAME, REQUIRES A GUARANTEE TO BE ISSUED FOR THE BALANCE OF THE AMOUNT OWING ON THE SELLER'S BOND WITH MERCANTILE BANK. BYRON HANDED THE GUARANTEE REQUIREMENTS TO THEBOGO AT THE GLEN BRANCH, OAKDENE, JOHANNESBURG ON 31 MAY 2019, WITH THE REQUEST THAT THE GUARANTEE BE ISSUED AS A MATTER OF EXTREME URGENCY. THEBOGO OF ABSA BANK INFORMED HIM AT THAT STAGE THAT IT WOULD TAKE 2 WEEKS TO ISSUE THE GUARANTEE AS IT HAS TO BE AUTHORISED BY THE LEGAL DEPARTMENT. SINCE THE 31ST MAY 2019 BYRON HAS ATTENDED THE GLEN BRANCH PERSONALLY AS WELL AS SPOKEN TO THEBOGO ON NUMEROUS OCCASIONS TELEPHONICALLY REQUESTING THE GUARANTEE AS URGENT. THOBOGO ADVISED BYRON THAT THE GUARANTEE WOULD BE READY FOR COLLECTION ON 14 JUNE AT 14H15. BYRON ARRIVED AT ABSA'S PREMISES AT 14H00 AND WAS INFORMED BY THEBOGO THAT THE GUARANTEE WOULD NOT BE READY ON 14 JUNE, BUT THAT HE, THOBOGO, WOULD ARRANGE TO MEET WITH BYRON ON 17 JUNE (BEING A PUBLIC HOLIDAY) TO HAND HIM THE GUARANTEE. IT IS THE 24TH JUNE 2019 AND BYRON HAS NOT BEEN CONTACTED BY ANYONE AT ABSA BANK TO COLLECT THE GUARANTEE. I REGARD THIS AS BEING EXTREMELY POOR SERVICE FROM ABSA BANK. THE DELAY BY ABSA BANK ISSUING THE GUARANTEE HAS RESULTED IN THE TRANSFER OF THE PROPERTY BEING DELAYED TO THE DETRIMENT OF BOTH THE SELLER AND BYRON. THEBOGO HAS NOT AT ANY STAGE CONTACTED BYRON AS TO THE DELAY IN THE ISSUING OF THE GUARANTEE AND MADE EMPTY PROMISES. IT IS CLEAR THAT ABSA BANK DOES NOT CARE ABOUT THEIR CLIENTS.