POOR ONLINE SERVICE AND USELESS ONINE SYSTEM

I SENT MY WIFE A CASHSEND OF R3000.00, SHE THEN WENT TO WITHDRAW THE MONEY WHEN SHE GOT THERE THE MONEY DIDNT COME OUT OF THE MACHINE INSTEAD GAVE HER THE SLIP THAT SAID THE MONEY HAS BEEN REDEEMED WHILE THERE WAS NO MONEY THAT CAME OUT OF THE MACHINE, WHEN I CHECKED ON MY APP IT SHOWED THAT THE MONEY WENT OUT, WE CALLED THE CONTACT CENTRE THEY TOLD US THE MONEY WENT OUT AT JABULANI MALL YET THERE WAS NO MONEY EVEN THE SERCURITY CAN ATTAIN TO THAT, WHEN WE GET INSIDE THE BRANCH WE BEING TOLD THAT THEY EXPERIENCING THE TECHNICAL ERROR? WHAT THE HELL IS THAT? NOW MY WIFE HAVE TO GO HOME WITHOUT THE R3000.00 THAT WAS NEVER DRAWN OUT...ABSA IS SO USELESS HONESTLY THEIR CUSTOMER SERVICE IS VERY POOR...I WILL NEVER USE THEIR ONLINE SERVICE, THEY WANT THEIR CUSTOMERS TO GO ONLINE YET THEIR SYSTEM IS SO USELESS