PO
Potso O
1 reviews | Active since Mar 2018
28 Mar 2020, 12:55
Poor online service
Good day, your people keep us holding for over 15 minutes for no reason, Secondly I have been referred to the branch although we are advised to use online services due to social distancing requirements. I only need a password unlock.. I need to pay my accounts. I need someone to contact me and assist. This is the worst service.
Frustrated customer
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Replies (1)
Absa's replyOfficial
31 Mar 2020, 08:25Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply31 Mar 2020, 08:25
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd