Poor online platform and poor assistance / consultant feedback

I have a credit card with Absa and registered online. Using the online platform, I decided to move my accounts to Absa from current Bank as their service and first line support are pathetic. An app**** online on Friday the 25th of August for a Gold Cheque and overdraft facility which were provisionally approved. Loaded payslip an ID but lease agreement for proof of address were too large to mail. Thus went to the Absa branch on Monday the 28th and asked assistance. No one could even assist as one consultant looked at another. After hours in the bank one decided she will scan mail the Lease and other documents again from her machine inside the bank. Took the reference and send. I phoned the ********** 600 number yesterday, were on the line for around 45 minutes just to be told documents short. This since Friday could no one attend and revert back to me. I now need to take again time off, stand in line for bank statements which could have been done on Saturday, hopefully get it through before online quotation expires which only valid for 5 days. Bottom line, your platform is useless if I cannot even upload documents, your consultants at the Absa Brits depot poorly trained, no idea of what you offer and of how to assist a customer. I were shown the door because I used your online platform. Your feedback from your consultants at the call centre worst. Spoken to one on Monday and one today. To summarise potential clients need to know that what you market is smoke and mirrors, your service poor. It will now take me in total 4 working days with tomorrow the 5th and still will the account not be active. Will try another bank tomorrow confident the results and outcome will not be the will have better results same as yours!