JT
Justin T
1 reviews | Active since Jan 2010
04 Jun 2017, 14:23
Poor Online Banking
<p>Is it just me or benificairy management on ABSA online is cryptic to very poor.<br />I can do a once-off payment but try to add a beneficiay and that option is just not available anywhere.</p> <p> </p> <p>It looks like from a once-off payment you can add a user as a beneficiary but I've tried all browsers and the button provided just doesd NOT respond. It's shocking that such a poor ergonimics is presented to their customers by a large business like ABSA. Whoomever is doing your website should rather just be fired and outsource this offs**** to people who know what they are doing.</p> <p> </p>
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Replies (2)
Absa's replyOfficial
05 Jun 2017, 09:46Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Jun 2017, 09:46
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
JT
Justin T's updateReviewer Update
08 Jun 2017, 18:34ABSA did followup and while a reason was not given a day or two later the beneficiaries tab reappeared on my online banking.
JT
Justin T's update08 Jun 2017, 18:34
Reviewer Update
ABSA did followup and while a reason was not given a day or two later the beneficiaries tab reappeared on my online banking.