Poor / No Absa Service

I wrote this 11 days ago to Absa and you guessed right, though they should have propper system audit trails and people balancing these ATM's and actually automatic correction such errors, I did not get sensible answers, someone taking accountability or feedback. I paid for a service and got ******.

Dear reader,

I withdrew R2,000 from my Capitec Savings Account last night at Silverstar Casino (Absa ATM) - see slip attached.

When the ATM tried to dispense the money the dispenser seemed to be stuck and did not push the money out. I tried to reach it and 9 x R50 notes came out / fell on the ground. The ATM started to display a message that I should take the cash otherwise it would be taken back, I could not reach it (It was too far in on the dispenser mechanism) and the dispenser closed soon thereafter.

I trust; Your ATM records such instances You will realise the R2,000 - R450 = R1,550 when balancing the ATM The R1,550 is maybe dropped to a unsuccessful tray How and when would I get my money R1,550 back?

Please advise

Regards

NIcky Myburgh