Poor Mega U Rewards Process

<p>Each month, my two kids qualify for vouchers on their Mega U accounts. <br /><br />Each month, without fail, after I apply for the vouchers, they NEVER get delivered to my cellphone, and I have to phone the Rewards Helpdesk for assistance.</p> <p> </p> <p>This month has been a particularly annoying experience, as I was transferred from pillar-to-post since yesterday. Today I was told that a message would be left with the relevant department, and that I would get a call within 10 minutes. Needless to say, I never received the call.</p> <p> </p> <p>I really don't want to have to keep on phoning in for something that should be automated. </p> <p> </p> <p>Can this be addressed as the queue times are appalling, and people in the contact centres cannot even give you the same story!</p>