Poor management planning

<p>I was at Absa Bank Esikhawini Branch today, I was very dissapointed on what I had to witness and leave the bank without getting assistance. I stood on the Customer Service que for more than an hour because there was only one Consultant working while the counter occupies 3 consultants. Where were the other employees considering that this is a pay weekend?Am saying it's poor planning because this is a very busy weekend as it's a pay day weekend for many Esikhawini citizens. There was not even a que marshal as u normally find them in many Absa Branches. I have been an Absa client for years and I had to leave without getting assistance because standing for hours in a que is not nice since the que was moving at a very slow pace.The chairs were insufficient to accommodate all the customers that were on the que. The branch manager was just sitting in her office acting busy, it was pathetic. Is this because it's a township Branch???? Or poor planning by the Manager?????</p>