WC
Wayne C
1 reviews | Active since Aug 2021
05 Aug 2021, 10:01
Poor management
Hold for 10 Minutes to talk with someone, airtime runs out. No call back while my profile is open right I front with my details confirmed cell, mail..
This is by far clearly poor management that can't think how customers should be treated and provide for the structure to support customers service.
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Absa's replyOfficial
05 Aug 2021, 11:33Dear Wayne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care Wayne
Absa's reply05 Aug 2021, 11:33
Official
Dear Wayne Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care Wayne