LS
Lwazi S
1 reviews | Active since Jan 2020
24 Jan 2020, 11:09
Poor investment service delivery & communication
I opened a unittrust account in 2018 online & funded the account. To this day they account is untraceable on my profile I don't even receive statements for it & I have approached different channels of the bank to trace my money only to get uns****ed people giving me feedback with no level of due diligence app****. I want my money & interest due to me to date, as things stand it's like the funds just vanished. I had a similar experience with standard bank only then I misplaced proof of the account as it wasn't opened online so my money went down the drain.
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Absa's replyOfficial
24 Jan 2020, 12:33Dear Mrs Shabalala, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Vanessa
Absa's reply24 Jan 2020, 12:33
Official
Dear Mrs Shabalala, Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within the next hour . I look forward to being of service to you. Vanessa