Poor integrated system and no action despite 11 requests for follow up

After receiving a call from the Absa ***** division I was told that my account had been compromised. I gave all the required details to the ***** division and ordered a new card as a protection. I informed the ***** division that i would not pay any further funds into the account until I had received formal confirmation that my account was secured. Subsequent to this I am still receiving SMS messages informing me that my card is temporarily blocked when I did not initiate this activity. I am still waiting for the ***** division to formally confirm my account issue has been resolved. In the interim I have received no less that 11 calls from the banks agents telling me my account is in arrears. I have told every one who call that I will only make a payment once the ***** division lets me know the outcome of the case. I have asks them multiple times to make a note on the system and I am still receiving calls. I one day with 90 minutes i received 4 phone calls. I tell the people to read the note and they say it is an automated system. I have asked that they escalate this to the ***** division. I did not raise the concern the bank did so it is the banks responsibility to close this out. How do i get the bank to do their job.