Poor Insurance product on offer

Stay away from their Home Owners Insurance cover unless you enjoy speaking to a large number of random customer service agents, you love hanging on the line for lengthy periods, you enjoy being frustrated/irritated just to add to your stress levels maybe because it was very low when you went away on vacation....oh well Absa employees amaze me and what's laughably shocking is that I now have to complain about their complaints department not doing their job efficiently. Anyways you know the usual story with them is to reject a claim based on their mandatory remarks, no maintenance...gradual deterioration....wear and tear. But here's one they too dumb to use logic hence why I'm challenging them. Okay even before that, I haven't been told about the appeal process and the steps thereof. Long story short, my boundary wall split after heavy rainfall so they claiming the usual nonsense and indirectly saying that I should do repairs to my wall if I noticed a crack but the thing is I didn't notice a Crack because my entire boundary wall is tiled...haha, so am I supposed to remove couple hundred squares of tiles just to see what's going on in the background!!! I find this absurd and my property in generally well maintained. Everything is neat, tidy and sound. Oh and one more thing, my CCTV cameras also got damaged and this got rejected and the reason is the incorrect cabling was used but let me tell you another funny story, I claimed for another 2 CCTV cameras probably about a year ago and Absa's assessor approved so you see the inconsistencies here. I went a little further and got specialist to assess and quote on the damages and they too concur with it being as a resultant effect of the storm. I want to cancel this service but my bond is with them, im waiting for this to be concluded and then I'm changing the insurance company and likely to hand over my bond to FNB because this cannot continue. I'm a loyal client for probably well over 20 years and all my products are with them, if they can't take care of me then too bad, someone else can enjoy the profits they make of me.