OT
Oenone T
1 reviews | Active since Dec 2023
17 Oct 2025, 10:09
Poor inadequate service
Terrible unfriendly, unprofessional service. No enquiries desks. Disorganised queue system, ATM’s are out of order and took my card due to a technical error. I waited 5 hours in the brach to get a new card as staff is slow, understaffed while the bank is full. Workers are all Africans and have a hostile attitude. I migrated to FNB 100% improvement
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Absa's replyOfficial
17 Oct 2025, 13:49Dear Oenone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe
Absa's reply17 Oct 2025, 13:49
Official
Dear Oenone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareVanessa Crowe