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Cindy H
1 reviews | Active since Oct 2022
08 Oct 2022, 10:35
Poor in branch customer service
Only 3 tellers in a branch that can have 10 tellers working on a Saturday morning with a bank full of people and they take forever to finish with a client. No old person lane and this bank expects an 82 year old lady to sit and wait. Customer service is pathetic!
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Absa's replyOfficial
10 Oct 2022, 10:53 Dear Cindy Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply10 Oct 2022, 10:53
Official
Dear Cindy Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care