Poor handling of Vehicle account

I am distraught by the level of unprofessionalism and bad service rendered to me by ABSA Vehicle Finance legal department.

My account was handed over, without my knowledge, to the internal legal department due to a missed payment from last year.

I lost my Job last year May and missed payment for June. Fortunately I got a new Job and I called ABSA to make arrangements for the missed installment. I was requested to send proof of insurance so ABSA can restructure the debt, of which I did (twice). In July, the normal installment went off and every month thereafter up until today.

I got a call in March/April this year, to my dismay, informing me that my account was in arrears as the restructuring was unsuccessful. ABSA had sent me an email informing me that the restructuring was unsuccessful in July. I queried the reason why was it unsuccessful and why was I not given a call to be informed as I am hardly on my emails and was not given a clear response.

I have been trying to sort it out with the legal department (which is hardly available or subjects you to a ridiculously lengthy amount of time on hold), which has promised to investigate and get back to me but have not. Today I called and spoke to a Lady named Meisie (not sure of spelling) and she hung up the phone while I was enquiring on the account. I tried to call back multiple times and her phone rang unanswered.

I would like ABSA to please assist me resolve this as the arrears amount are compounding monthly and it is negatively affecting my credit record.