Poor grannies and grandpas - shame on you Absa

This is truly the worst bank with the most heartless stance towards the aged! On 14 September my 87 year old Aunt, who is bedridden opened an online account as she was told by Sassa that her card would no longer work and she needed a bank account. She duly provided Absa with the required fica documents in the hope that the account would be opened in time for her to provide Sassa with the bank confirmation letter before the closing date of their next payment run. Unfortunately she has missed the deadline. Absa has dilly dal**** for a whole week and sent conflicting emails and sms' about the account being opened, but no confirmation letter. Today, Friday 22 September (after another follow up by my Aunt) they now want an affidavit done by my Aunts niece - really Absa? Its clearly not enough that Sassa is playing with the lives of the aged, the banks are also clearly not going to assist in any way. I pity those bedridden grannies and grandpas who are not going to be able to open bank accounts when their Sassa cards fail!