Poor follow up and execution of ensuring customer complaint is actually completed.

Ok people so after logging an complaint 11 May 2023 there was an prompt response.

But then 9 days later I am still waiting for prepared paperwork since 16 May 2023 and this is really confusing to me. Again no customer relations or feedback like, " We know we are waiting but ...."

Thus meaning ABSA does not follow up ensuring the complaints are resolved timeously after some actions were performed by the underperforming employee.

We need to keep people accountable and not settle for poor service delivery....

Else appoint more people or people that can do the work.