Poor feedback TAT

Item: Absa
Rating: 1
Author: Palesa S

To whom may it concern

I am not sure if I still have a business banker because I have sent emails and to date I've not received a response. If he no longer works for the company was a handover not done of his portfolio so we can know who to contact. I'm trying to look for a better plan on my account without having to close it.

Looking forward to hearing from you.

Helpful (0)

Replies (2)

Absa's replyOfficial

30 Aug 2022, 09:21

Dear Palesa Sesetini Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply30 Aug 2022, 09:21

Official

Best regards,

Absa's replyOfficial

01 Sept 2022, 13:13

Dear Palesa Sesetini

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***5.

Kindly provide our office with your account or ID number as the ID number provided is invalid to ensure effective investigation and feedback.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

Best regards,

Absa's reply01 Sept 2022, 13:13

Official

Best regards,

Poor feedback TAT

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