Poor Feedback - Insurance

<p>On the 29th of April we had a leak in our ceiling, PSG my insurer came through and assisted in replacing the pipe. This stop the leak, however the ceiling was damaged through the dampness. I called PSG and they confirmed that the ceiling is covered under the building insurance</p> <p> </p> <p>I called Absa insurance (Insurer), logged a claim. On the 24th of May I received a call from Monama Moreri, who told me that there was a disclaimer/endorsment on the policy stating Absa would not pay any ceiling claims till the pipes were replaced (prior ceiling claim) I asked him for the endor*****t and claims history which he did send . However I was not convinced. I asked him to show me proof that the repairs that were provided were indeed carried out. I was not provided with this. I am still waiting. I have sent numerous emails to the individual asking for the information and have not had a response. I dont have an issue i can see the endorsment and when it was sent. As well as the prior claims.</p> <p> </p> <p>I am frustrated at the level of service i have receieved , more annoying is the fact Absa sent through a service provider to have a look at the damages after i chatted to them declining my claim. I need feedback on this.</p> <p>Claim Number ********** </p>