Poor feedback from Absa Personal Loans

I have been trying for a week now to get a personal loan in place from Absa, a process which they claims takes 2 to 3 days. Firstly they tried to shaft me with a ridiculous interest rate (and I am practically a life long Absa and so-called Platinum client - I have many accounts and products with them, they have made a fortune from me over the years). They sent me a quote and then phoned me to discuss it. I rejected the quote because of the stupidly high interest rate. The next day I received a new quote - interest rate still too high (more than the last loan with them). I am still waiting for someone to phone me regarding the new quote - it has already been almost 49 hours and still no phone call despite me sending several emails and making several phone calls to them. I did tell them in my last mail that my next correspondence is to Hellopeter. Received an sms this morning to phone my "point of call" to arrange for the payout but I have no point of call because they have not phoned me yet and I have not agreed to the interest rate yet....................Poor!