Poor feedback

On the 13/02/2020 I logged a case with a Absa and I are not happy with the outcome. On the 12/02/2020 Nobantu tried to withdraw money at Centurion Blue Valley Mall ATM.

According to the ATM receipts the first the withdrawal was made at 16:55:22, 16:48:13, 16:49:37, 17:00:44 and 17:04:06 Nobantu kept on the getting same error message transaction not allowed.

According to Absa feedback, the money was withdrawn successfully at 16:50:17 but Nobantu did not receive any money. I then attached all the receipts and ask which of the receipts proves that the money was drawn successfully.

I need to know how was the investigation done? Did check if the ATM did not retain the money and did you check on the camera to see if the money did come out? Please tell me if it is possible to make cashsend withdrawal in less than 35 seconds. Does the say that transaction not allowed if the withdrawal was successful?

R1000 is a lot of money you cannot make a decision without doing a proper investigation.