POOR FEEDBACK CREATE EXPECTATION AND REJECT APPLICATION

I app**** for a credit card on 01.08.2018 on which I was provisionally approved for R50000 limit but I had to send in Fica and other documentation to complete the process. I emailed the documents +/- 5 times and updated the Fica on my internet banking yet I had to keep phoning to get feedback and I kept getting a message that I needed to send the documents. After explaining to the consultant how to read my last months payslip it was confirmed that my application was sent for finalization. I got this message on Friday 10 August 2018. Yesterday still nothing I had to phone again and was given the ********** 600 number and my application number to follow up myself. Today another day later WITHOUT feedback I had to phone again but this time another number where I was informed that the application has been rejected as there is a "bad debt" on my portfolio. I was sequestrated on 7 June 2013 and have fully rehabilitated as I was offered and upgraded BY ABSA from a "Solution Account" to a Gold Cheque account, I was offered an overdraft facility of R25000. In 2014 my daughter went to NWU Varsity and I was approved a revolving loan of R50000 - no questions asked as I can afford it. Standard Bank also offered me a Studentloan of R80000 because I can afford it and now my credit card is declined due to a bad debt (vehicle finance account no ********** 9) that took place so many years ago there isn't even a date on the system that should've been zero'd when I was liquidated but wasn't and now I have to carry the consequences of Absa not doing their job?? After a credit card number was issued in my name, all information was available on my internet banking and now they are rejecting my application due to someone of ABSA that didn't do their job?? The worst is, the turn around times, 14 days and yet I had to phone for feedback on my application. Could the credit department not say from day 1 that there is a problem? Surely they see the same portfolio? ONLY NOW I am penalized but was offered other credit offerings recently? Not fair, really not fair