Poor Feedback and no Response from ABSA

Seems that at ABSA your account need to be in arrears before you can<br> make a payment arrangement. I would have thought that they would<br> appreciate that I phoned in advance before my vehicle payment is due<br> to make an arrangement, because I know I won't be able to afford my<br> installment this month. I first phoned ***and chose option<br> 4, which is \Accounts in Arrears and payment arrangements\" and they<br> could not assist in any way, because my account is not yet in arrears,<br> they said to choose option 3 instead, which I did, but they had the<br> same response. At any other company, they go out of their way to<br> assist you if you phone with a problem before your account goes into<br> arrears, but ABSA showed that they just don't care. I m currently<br> unemployed and do not have any source of income I am positive that<br> this is just a temporary crisis . I am actively seeking alternative<br> employment and secure an income again so that I can commence with my<br> monthly instalments, so it won't be an ongoing problem, I just want to<br> make an arrangement for the immediate future, but obviously ABSA would<br> rather have my credit record affected, than try to assist me.<br> "