Poor experience and too expensive to have as a bank

I have been having endless issues ever since joining this bank from end of last year - switching to save became extremely expensive with this bank - further to this I have asked 3 times now to have the monthly admin charged stopped and refunded - it has been done as at end of Feb 24 and was assured of that - I then saw the same deduction at end of mar 24 - I am dealing with Manager of the Fauna Branch and Jackie Simmers and none have the decency to resolve my query since the 5th April when I report it again. I will be moving to another bank shortly.