Poor Ethics

Pathetic from ABSA, i have 2 products with you guys and you only debit my bank for 1 product, called in to query this as this is going to affect my credit profile and also make me liable for unpaid fees, you call Centre agent Lethabo Mahlangu was not interested to help, i need someone senior to call and ensure this is rectified as i wont be liable for unpaid fees as you decided to debit one product