Poor estate management

My dad requested that ABSA manages his estate. Yes, Covid had an impact, but more than 30 months later, it is still not winded up. My increasingly frustrated emails are always forwarded to someone "who is now dealing with this". No response.Email upon email. My dad was rather upset with the way they dealt with my mom's small estate and warned me about them. I'm upset that, despite his warning, I submitted to his wishes. Once ABSA received, or is it raided, their share, their due care disappeared. As it stands, never make use of ABSA to manage your estate.