Poor disgusting service i wish it could be a review with 1 ⭐ for what you put elderly people through

I am writing this review on behalf of my mother for the terrible service she has received from ABSA. The above mentioned bank is handling my grandmother's deceased estate mind you my late grandmother has been a loyal client to ABSA for more than 40+ years. My mother as the beneficiary of the estate has been send up and down to get this sorted eventually after two months all documents was received and send off to the CLAIM'S DEPARTMENT for payment to be processed the timeframe that was given on the 22 January 2024 was it will be paid out with in 5 working days. It's already 10 working days we went to the branch to enquire what seems to be the hold up the ever so lovely consultant who helped my mom on every visit to the branch called the CLAIM'S DEPARTMENT where a different person told the branch consultant that they did not receive any documents!!!! Yet all was send successfully and for a nerve the CLAIM'S consultant gave a different turnaround time which is 60 working days!!!! How in the world do every person have a different turnaround ABSA 😡we need the issue to be resolved ASAP WE WILL BE EXPECTING FEEDBACK in regards to this matter as you won't be able to do this to people it's not fair and it's UNPROFESSIONAL and ********* to say the very least. The only person that was helpful was the branch consultant honestly. This needs to be reverted to the relevant department and be resolved!! Its pathetic service and hell train the people accordingly all with the same SOP.