GG
Gcinumuzi G

1 reviews | Active since Jan 2018

22 Mar 2021, 07:54

Poor disgusting service

I have been poorly assisted by our business banker Mzizi Makgetha and his Senior Thapelo from absa the Glen. I had sent him a mail requesting to have people or access removed of staff from our business account and he kept sending me a blank email with no attached documents to make the changes. I kept asking him the whole day on friday as this is a matter of urgency and he kept doing the same thing to the point were he stopped responding. As a director I am now at a point were I want to close the account and move my business else where, to people who can assist me. I dont want them anywhere near our account and I want them changed immediately. I want a new banker who will take me seriously and who will treat me with respect. I will be expecting a call from senior management at ABSA because in sure this is not how you do business.

My contact details is *** or ***.

I will not remove or take this post down till my matter his resolve and if I'm not assisted I will take it further and still cancel my business account. If you get Mzizi Makgetha or Thapelo to call me or contact me again I will lose it and terminate all services. I do not want to deal with them ever again due to disgusting service they have given me

The business account is for D and D Tactical. CK number ***

0
Replies (3)
Absa
Absa's reply23 Mar 2021, 09:33
Official
Dear Gcinumuzi Gumbi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
GG
Gcinumuzi G's update23 Mar 2021, 10:40
Reviewer Update
Hi Rezona

Please do me a favor, i want him changed and i don't want to speak or deal with him.
Please respect that! just give me a new person and what documents they will need from me to have it done
Absa
Absa's reply23 Mar 2021, 12:45
Official
 Dear Gcinumuzi Gumbi Thank you for your posting.

Our office will provide you with feedback as soon as our investigation is concluded.

Kind regards,Rezona Louw Group Customer Care