Poor Delivery Time frames, Pathetic Customer Service and False Advertising

I opened a new business account on the 13th of September 2018. I was informed that i was due to get my bank cards within 3-5 working days. I desperately needed these in order to do some internet banking transactions which were urgent. On top of the fact that i was allocated a banker Enoch who did not seem at all interested in assisting me with this exercise, i always had to call the call center to get a hold of him since emails were not being rep****. Two days ago i called the call centre again and escalated for the third time and i received a call yesterday that my card was issued and sent to the Boulders Branch. I cancelled a business trip and Sat morning i received a phonecall saying my cards were ready for collection. After waiting in the branch for 45min, i sat and was issued my card - which turned out to not to have company name but some other. I protested the the consultant - Theodora and she called her manager Gontse, who then said they work with the system and there is nothing they can do. They can only wait for Tuesday. Not a single word of apology until i demanded it and it was not sincere. On top of not meeting your over communicated delivery time frames on 3-5 days you take 1.5 weeks to issue me with wrong cards?? You are false advertisers because what you claim does not happen. Your bank is not conducive for business. Your customer service is terrible and your business bankers are inept. Pathetic.