Poor Debit Card Renewal Information For A savings Account

<p>Terrible customer service relating to a debit card renewal for a savings account.</p> <p> </p> <p>I enquired in the Glenfair branch what documentation I need to request a new debit card and the consultant advised me that I will only need a ID document and at the moment they do not have blank savings account debit cards. Two weeks later I was in the vicinity of the same branch and I decided to take the time to get my new card only to be informed that they need a proof of address as well because the proof of address that are on the system is outdated. </p> <p> </p> <p>A} Why didn't the consultant asked that I hand my ID book in so that she can check how old the proof of address is?</p> <p> </p> <p>B] Why didn't the consultant asked when I opened the account and how old the proof of address is?</p>