HS
Hannelie S
1 reviews | Active since Oct 2022
28 Oct 2022, 20:57
Poor customer services. Please step it up!
Very poor customer service. This is the second time I have written a complaint. ABSA Bank, please step up your customer services. I am unable to use the app or personally visit an absa branch. I just need to get a bank letter confirming my account and the latest statement please. Kindly send it to my email address. I keep on being disconnected when trying to phone your branch number. Just add +1 in front of my phone number Please. Thank you
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Absa's replyOfficial
31 Oct 2022, 09:57Dear Hannelie Schoeman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply31 Oct 2022, 09:57
Official
Dear Hannelie Schoeman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Best regards,