DM
Daniel M
1 reviews | Active since Mar 2009
05 Feb 2020, 12:49
Poor Customer Services by ABSA HOME LOANS
I requested assistance at least twice for information on my home loan with ABSA. On all instances I received acknoledgemnt of the RFI howvere all requests were closed without any feedback. C-***0 C-***3
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Absa's replyOfficial
05 Feb 2020, 15:22Dear Daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply05 Feb 2020, 15:22
Official
Dear Daniel Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd