Poor customer services and lack of resolution

About 2+ years ago I went to Absa to close my student account and create a new account. With that closing my student credit card and giving me a new gold credit card. The agreement was to to a recon and that only one account will be used.

I have been receiving numerous phone calls from ABSA debt collectors about my student credit card being overdue. I asked the lady what is on my history (if any notes are made etc) she hung up. After the phone calls I receive an sms about my account being overdue. I go on my online banking, just to check, and no money is overdue.

I phoned them back, giving my details and each time they apologize and say they see on the system that they must do a recon (which should have been done 3 years ago) and say that I must ignore the phone calls and sms's. Now this is impossible and becoming a disturbance.

I do not understand how each time I phone back they apologize? why phone the first place??? Is someone not doing their job?? Today I have received an sms from BD attorneys abut the student credit card.

This is pathetic service.