POOR CUSTOMER SERVICES

Terrible services at Absa Chris Hani Mall. On 20th July 2020 went to the branch with the company of a Police , Detective Tshabalala. A **** cheque of an amount of R49 500 was deposited to my Bank Acc (At that time I didn't know that it was ****). I went to the bank on the 2nd day when the money was transferred to my account and was advised that a cheque takes 5-7 working days to be cleared. I then went to the branch on the 04/07/2020 and while I was on the queue, I received an sms notification stating (ABSA SAVE 2138 Returned IPS JHB unpaid debit (POD)-R49.500.

I was advised that the money was returned as the Acc was no longer active. The person who deposited the money was no longer reachable. We contacted the ***** Dep. and I was advise to open a case.

The case no. was emailed to the ***** Dep and on 17/07/2020 I received a call fromn Boitumelo who advised that there was nothing that they could do to assist as the cheque is a ********** one. I then asked for the details of the account holder and also asked how was it that they were able to process a **** cheque to my account. The lady could not assist me.

on 20/07/2020 I went to the Chris Hani branch with the Detective to ask questions as to how was it possible for a ********** cheque to be processed to my account but the Branch Manger Boniswa Hadebe could not answer the question and told that she will do an investigation and then get back to me and the Detective.

To date we haven't received any feedback from Boniswa and it seemed like she did not know what she was doing and also could not answer the questions that she was being answered. I have been a client with Absa for years and had no issues until recently.