poor customer service...shocking

<p>Mahomed Elsham and his manager Keshni don't know what they are doing in the insurance industry. 2 weeks later and my claim has not been settled or refunded my premium back as per his telephonic advise.i always have to follow up and never given an answer. How long does a sales call take to listen to.you take my money and when claims come u dont want to help.of u have insurance with abs idirect start looking alsewhere they don't know how to treat their customers and five them hard times. Worst experience ever</p>