Poor customer service, regarding credit card application

I would like to report absa bad service in terms of new credit card applications. Today I went into the branch and I inquired about the application which I've completed on the 5th of September 2019, and it's the end of the month since I was promised tge process will take up to a week. Absa your call centre agents are useless if I call they say I DON'T KNOW, what agent says to a customer I DON'T KNOW. MY application has been pending since the 5th and on the system it shows approved but there is no catd number. It's discouraging and ****ed up if u ask me, and yet I am a ****ing client but u get treated in this way. I spoke with confidence today and she said the credit application is still pending and they don't want to withdraw my application. Your bank needs to work on their etiquette it's ****ed up. So I ask you that you that you will speed up the process and phone me with feddback and explaining the situation regarding my application