poor customer service is part of Absa banks culture

Absa Bank has really lost the plot in regards to customer service. since my last review, they called me not to remedy my issues with their bad service, but only to justify their lack of customer service. no interest in the client at all.

the consultants who calls you have no power to help, just puppets instructed to deliver a message. they cant even listen to the client. the one lady who called me was so rushed and impatient. I still wonder why she called.

LOST THE PLOT