Poor customer service from Mishka, Absa Consultant

I had to go into Absa to query bank charges options available to me. First, I placed my name on the Waiting List to see a consultant as no Platinum Banker was available today. A consultant who became available just ignored me. I was the only client in the waiting area. Then, I asked the lady who placed my name on the Waiting List if that consultant was available. She told me that she would get her to serve me. I eventually was served by Mishka. She didn't take any real interest in my queries and only wanted to do the minimum. I had received an sms from Absa telling me to go to the branch and collect a new higher security debit card. She told me that it was not necessary for me to get this card when in essence she did not want to fetch it for me. My colleague collected his a few min after I left the branch. It just disgusts me that the service levels are so poor. None of my queries were resolved to my satisfaction. I would expect this from another bank. So sad that this consultant can give ABSA such a bad name and provide such a bad customer experience. I am going to take my business to FNB, where the standards are much higher and where one feels valued and important.