Poor customer service from Dorah Madise and Lerato To***gomo.

Hi Hi I am very appealed by the service I got from Absa, it's poor customer service. I spoke to Tracey Madise yesterday, I mentioned that the reason my account is in late payment is due to the involuntary insurance that was taken out for me, I Lso mentioned that I've set up my insurance with King price and that only kicked in on the 1st of March. I sent documents prior to *** as proof that I'm insured. I also sent the documents again directly to ***,i thought she would take ownership of the situation until I got a call from Lerato To***gomo while sleeping. Informing me about the insurance and the outstanding amount, she was very rude and no apology was offered when I mentioned that I have sent documents and requested Dorah to put notes stating that what's overdue and the installment for this month will be paid within the next 2 months. She did not even want to set up arrangement for nor transfer knowing very well that I've called before and sent documents. I can't wait to pay my vehicle off this year and will be asking all my family members that bank with you to close down all their accounts.I should've taken financing from standard to finance my vehicle, I regret taking their offer instead of yours.