Poor customer service from ABSA home insurance Solar Geyser

Hi.

On the 10th of January 2022 i have reported my Solar geyser that has stopped working with solar and with electricity, and Panorama contractor was appointed to come replace the geyser. Since that day water nolonger get hot/warm even when its sunny/hot unless we use electricity .I have tried to contact the gentlemen" Kevin Zondo (ZA) <***ca>" from ABSA who responded about after i made the claim with a claim number and days will take my claim to be resolved more of a claim acknowledgement, about the outcome but when he never responded and when i call the appointed plumber said, they did their part and will not help me further. I have been doing this until June 2022 when the contractor send their plumber , a different person this time to come check. And discovered the Solar system capability (1,5)and the new Geyser size(200) is not corresponding. The he advised me to buy more solar system instead of them replacing with the same size geyser(150). And he said he will escalate the issue and then come back to me.

But i have been calling/sending massages to him and ABSA contact since then with no response .Now am stuck with a new solar geyser that does not work with solar and because its big it consume a lot of electricity to heat up the water.

Can ABSA assist on the issue? its either they install a smaller geyser or boost the solar to balance the two!!