Poor Customer Service From Absa Bank

Unfortunately for me, I needed to contact Absa bank with a query about accessing an Absa email account which I forgot I had and which the local municipality had been sending my monthly statements to. Obviously I no longer recall the password, so I contacted Absa bank via their Contact Us - General queries and informed them of the situation and asked how to resolve the issue. Almost immediately, I receive a standard response with Case number******XX and with standard feedback on who to contact for HOUSE LOANS, CREDIR CARDS, VEHICLE FINANCE, INSURANCE, etc. Well, I had a case number and presumed that I would receive a follow-up email concerning my query about accessing an email address that I needed access to. A little over half an hour later I received an email from Absa stating that my case had been closed and, here Icopy and paste for your benefit,

"Your case has been closed.

Please provide feedback on the service you have received. At Absa, we are committed to giving you exceptional service. Kind regards

Absa Client Services"

My query remains unanswered and they, Absa Bank are under the impression that they provide an exceptional service. You can't make this stuff up. Eish, Heaven help us!