Poor customer service follow up

I'm so frustrated. ABSA's Chat Bank is useless. Calling to the call centre is a pain to choose the option that gets you to a human being. You waste so much airtime onhold, and when you eventually get through to someone, they cut you off!!

I app**** for a credit increase five days ago and immediately sent all my paperwork. No response. I did the same in July when they offered it to me, and they took weeks to respond so i cancelled it, so they can't use Xmas as an excuse now because their service is generally bad and slow.

The guy who answered my call 20 mins ago already had my ID number and he cut me off and didn't bother calling back.