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ashley R
1 reviews | Active since Mar 2016
06 Jun 2025, 08:45
Poor customer service
I am struggling to get my balance on my absa vehicle finance account.I tried calling in and i failed security questions and my profile was blocked.i was advised to go to the branch to get it unblocked which I did.im told the consultant at the branch did not do his job .I just need a balance on my vehicle account
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Absa's replyOfficial
06 Jun 2025, 12:39Dear Ashley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Absa's reply06 Jun 2025, 12:39
Official
Dear Ashley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe